What is a PDF pattern and how does it work?
We’ve written a handy guide to using your PDF patterns – find it here.
I’ve placed my order but haven’t received a download link.
First off, please just check your junk/spam box in case it’s accidentally ended up there. If there’s still no sign of it, please contact us and we’ll check it out and get you your files as quickly as possible.
Can I return my pattern(s) and get a refund?
Unfortunately we’re not able to accept returns on digital products. Of course if there is an issue with your PDF please don’t hesitate to get in touch via the Contact Us page and we will do our best to rectify the situation.
Do your patterns include seam allowances?
Yes, seam allowances are included on all our patterns. These are usually 1.5 cm or 5/8 inch unless otherwise stated.
Can I sell garments made using your patterns?
Sorry but no; our patterns are exclusively for personal domestic use.
Can I teach a class using your patterns?
Yes, provided each student purchases their own individual version. Contact us and depending on your needs we may be able to offer a group purchase discount.
What customer data do you store and how do you use it?
The only customer data we store is your name, shipping and billing address and the contact email you provide when placing an order. All payments are handled external to our site by Paypal, therefore we never have sight of any card details. We are required by law to retain details of customer’s geographical locations for VAT and these will be kept for up to 7 years for tax records but no longer. None of this information will ever be shared with another company. If you wish us to delete information such as your name, email address or street address you can email us at email@example.com with such a request and we will comply.
If you have signed up to our newsletter then we retain your email address on a list. You can unsubscribe at any time via the link in the newsletter or by emailing firstname.lastname@example.org with a request to unsubscribe.
Other terms and conditions:
Our patterns are exclusively for the use of the purchaser and are not to be reproduced, resold or shared in any form without our express permission.